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TOPdesk on Tour 2019

5th November Lamot Mechelen

Customer Journey Workshop

Many departments want to improve their services but don’t know where to start. A customer journey map provides direct insights into where you can make the most impactful improvements with the easiest, quickest wins. We have made customer journey mapping a piece of cake with this interactive workshop where you will learn:

  • What is Service Design, and why is it important?
  • What is a customer Journey map?
  • Materials and instructions on how to make your own
  • A toolkit to use at your own organisations
  • A clear path to improving your customer experience