TOPdesk on Tour 2019
5th November Lamot Mechelen
Customer Journey Workshop
Many departments want to improve their services but don’t know where to start. A customer journey map provides direct insights into where you can make the most impactful improvements with the easiest, quickest wins. We have made customer journey mapping a piece of cake with this interactive workshop where you will learn:
- What is Service Design, and why is it important?
- What is a customer Journey map?
- Materials and instructions on how to make your own
- A toolkit to use at your own organisations
- A clear path to improving your customer experience