Future of services: TOPdesk on tour Deluxe

TOPdesk on Tour Deluxe

The Future of

23rd of october - Lamot Mechelen

Want to fully get to know TOPdesk? We suggest the sessions marked in green. Red is suitable for everybody whilst blue might be a bit technical. 

Reception with breakfast from 8:00

Start morning programme at 9:15

Jurgen Koster

Jurgen Koster

Welcome to TOPdesk on Tour Deluxe: Future of services

Steven Van Belleghem

Steven Van Belleghem

Customers the day after tomorrow

Alexander Janssens & Gert-Jan Van Rooy

Alexander Janssens & Gert-Jan Van Rooy

Getting started with (TOPdesk) API
(Fully booked)

Hannah Price

Hannah Price

Shift Left with Best Practice Knowledge Management

Kris Kemland

Kris Kemland

 Meet TOPdesk

Martin Beijering

Martin Beijering

Collaboration between (and within) departements: 1 tool for all, doesn't fit

Bas Blanken

Bas Blanken

 Agile Service Management:  an introduction

Jarich Verachtert & Vincent Broeckx

Jarich Verachtert & Vincent Broeckx

 Throw it over the fence  workshop (Fully booked)

Lunch 12:15 – 13:30

Start Afternoon Programme

Vanda Kovacs & Elske Van der Ende

Vanda Kovacs & Elske Van der Ende

Service Design Crash Course
Part I (Fully booked)

Andreyna Gonzalez

Andreyna Gonzalez

Pizza Kanban Workshop
(Fully Booked)

Pascal Marchand - Matexi

Pascal Marchand - Matexi

Customer story: Matexi

Part II
(Fully booked)

Jarich Verachtert & Vincent Broeckx

Jarich Verachtert & Vincent Broeckx

 Throw it over the fence  workshop (Fully Booked)

Marc Steegmans -  Bewel

Marc Steegmans - Bewel

Customer Story: Bewel

Sumit De

Sumit De

Workforce Enablement: The Workforce Awakens

Lean Cocktail 16:00

Start evening programme with reception and dinner 16:45

Some extra info about the programme

In the morning we start in one big group and we come together again in the afternoon with the session “Workforce Enablement: The Workforce Awakens”.
In between you always have 3 options to choose from. Because it is such a popular workshop we will organise the workshop “throw it over the fence” twice.
If you sign up for the “Service Design Crash Course” this session will cover two blocks so you don’t have to sign up for the next block of sessions. 

It’s always possible to skip the sessions and go to the fair. Please share this with us, because spots in workshops are limited and we want as much people to be able to enjoy them.

Hope you like the programme of this years TOPdesk on Tour! 

Already signed up for TOPdesk on Tour? Choose your favourite sessions now!