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TOPdesk on Tour 2019

5th November Lamot Mechelen

Thinking in Services

Smarter service starts with shift left: adapt your service to your customers and stimulate them to be self-reliant. The self-service portal (SSP) and a clear product service catalogue (PSC) are two essential components to deliver service excellence.
In this session you will learn about our best practice principles when setting up your SSP and  service catalogue.